Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all your watches authentic?
Yes, we guarantee that every timepiece sold on Watch Brands Direct is 100% authentic and comes in its original manufacturer packaging with all documentation.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Orders are typically processed within 24-48 hours and delivered within 3-5 business days.
Do the watches come with a warranty?
All watches purchased through our store include a 2-year international manufacturer's warranty covering movement and manufacturing defects.
How do I return an item?
If you are not satisfied with your purchase, you can return it in its original, unworn condition within 30 days for a full refund or exchange.
Can I have the watch band adjusted?
While we do not offer remote sizing, most local jewelers can easily adjust metal bracelets. We recommend keeping all removed links for future use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Affirm and Klarna.